How ARCOS processes business data.
ARCOS processes data on behalf of each business account to provide AI automation, customer communication and operational features.
Data Processing
This page describes the kinds of data ARCOS may process and why it is processed.
Data processed
This may include customer names, phone numbers, emails, WhatsApp messages, conversation history, lead information, bookings, orders, business settings and uploaded knowledge files.
Purpose
Data is processed to respond to customers, qualify leads, retrieve knowledge, create reports, manage workflows, provide support and maintain platform security.
Processors
ARCOS may use infrastructure, database, payment, WhatsApp automation, email, monitoring and AI providers to deliver the service.
Business control
Each business is responsible for having permission to upload, store and process its customer data in ARCOS.